Refund policy

Delivery Time 

 

  • Estimated delivery times normally range from 2 to 4 business days. However, at times, delays may occur due to the carrier's operational capacity in each city. It is important to note that these delays are the sole responsibility of the carrier company and not Unik Jeans.
  • The transport of shipments to their destination is a service provided by a third party, which is beyond our control. Therefore, Unik Jeans. is not responsible for delays, delays or incidents that may arise during the shipping process. However, we will always provide the customer with the necessary support and management.

 

POLICY – RIGHT OF RETRACTION (Murmoda S.A.S. – Unik Jeans)

According to the provisions of article 47 of Law 1480 of 2011 (Consumer Protection Statute – Colombia), the customer has the right to exercise the right of retraction within five (5) business days following delivery of the product, when the purchase has been made by non-presential means (such as our website or digital channels).

To exercise this right, the product must be returned in the same condition as it was received, that is:

  • Must not have been used or washed.

  • Must retain all its labels, original packaging and security seals.

  • Must show no signs of use, dirt, damage, fading or alterations.

  • Cannot have been modified or fitted by the consumer.

  • Must be in condition suitable for subsequent sale.

The costs of transport and other expenses resulting from the return will be borne by the consumer, except when the return is made for warranty reasons or due to shipping error.

The refund of money will be made within a maximum period of fifteen (15) calendar days, counting from the moment the customer has exercised the right of retraction and compliance with the corresponding conditions has been verified, which include:

i) the complete and correct provision of bank information or payment method, and
ii) the return of the product in the conditions established in this policy.

The refund of money will be made through the same payment method used in the purchase or through another channel previously agreed with the consumer.

In all cases, Murmoda S.A.S. (Unik Jeans brand) will inform clearly and promptly the options available to make the refund.

If the return is made to a Bancolombia account, the transaction will have no cost. In case you require deposits, interbank transfers, international or operations with additional cost, these expenses will be borne by the customer.

Procedure to exercise the right of retraction

You must contact us through our WhatsApp chat at (+57) 319 259 2865
You can also find the contact by entering the Linktree in the biography of our profile on Instagram @unikjeansoficial.

There WRITE RIGHT OF RETRACTION OR Returns" to continue with your request.

One of our advisors will accompany you throughout the process, requesting information related to your order, providing details about the times and supporting you until the process is completed.

Important: For the refund of money we require your bank information to carry out the electronic transfer.

 

CHANGES AND WARRANTY POLICIES

Product return

Keep in mind: if you request the return of the product, we will generate a discount code for the balance in your favor from the clothing we receive, this you can redeem on the website in your next purchase.

Take into account the following information to make your request:

⦁ You can request the return of the complete order or a product if:

  1. The chosen size is not yours.
  2. You did not like the color.
  3. You prefer other clothing.

⦁ You have 30 calendar days from when the clothes arrive to do the process.

⦁ The return does not apply if you used the clothing, it must be in perfect condition and without modifications.

⦁ The clothing must have internal and external labels stuck on.

⦁ Bodies, lower swimming dresses, boxers, masks, shopping bags, socks, towels, scarves, panties and hair clips, do not have changes, but they do have warranty.

⦁ If you made a purchase in the store and want to make the return through this medium you must send us the clothing, according to the data we will provide you at the moment of generating the request.

⦁ If you send back clothing that does not have a registered request, we will contact you to generate a new request according to our policies.

⦁ When we receive the clothing, we will verify that all the data matches the information of the request and we will generate a discount code with the balance in your favor, this you can redeem in your next purchase on the website, keep in mind that the purchase must be greater than the value of the code.

⦁ If at the time of using the code in a new purchase you must pay any excess, this difference will have a minimum value according to the payment method you are going to use: if it is PSE it must be greater than COP $ 1,600, if it is Bank Correspondent or Bancolombia Button it must be greater than COP $ 1,500 and if it is Credit Card it must be greater than COP $ 1,000, according to Mercado Pago or Wompi policies.

⦁ The request for product return and coupon generation will be active for seven (7) calendar days, after this time you must fill it out again.

Keep in mind that, if the clothing you sent us does not meet the requirements, we reserve the decision not to generate the coupon.

The change of a product purchased in our online store must be managed within 10 calendar days after the purchase date, writing to us at email murmoda@outlook.com to our chat in WhatsApp (57) 3192592865. The shipping costs of the product must be fully assumed by the customer.

If you want to make the change of any of our products, you must take into account that:

  •  Promotion or discounted items DO NOT have change.
  •  The shipping costs for size changes are assumed by the buyer 
  •  Shipping costs for error when sending a size that was not assigned by the customer will be assumed by the store
  •  Product changes will always be made for the amount the customer paid.
  •  It is important that the product must not be modified or altered from its original condition and the garment must be in good condition and clean with its original tags.

 

Once you have requested the return of your product :

  • Product change for size or color: only changes can be made for products with value equal to the original, the change will be subject to availability in inventory.

 

Once received and reviewed the product, Murmoda S.A.S. will have 3 business days to notify whether your product meets the criteria established for changes.

When you deliver the product to the carrier, it must be properly packaged with the original invoice.

Garments have a 2 calendar month quality warranty for imperfections in the garment. Damage from normal wear of the garment will not apply to this warranty.

In case of a return for warranty, the costs will be fully assumed by Murmoda S.A.S