Shipping

Shipments

When you finish your purchase you will receive email notifications with the status of your order and we will process it within a maximum of 48 business hours. If after 48 business hours you have not received the notification, please contact us. The delivery time for your city starts counting from the moment we send your order.

In case any inconvenience arises with your purchase during the preparation or shipping process we will contact you to inform you and help you with a solution or a refund of your money (if you paid with Addi, we will cancel the debt).

Cash On Delivery Shipments

CASH ON DELIVERY orders tend to take longer than usual, since the carrier has to do a DIFFERENT logistics to be able to deliver it

If your order is cash on delivery, only 2 delivery attempts will be made and subsequently it will be returned to UNIK facilities.

To the address of your choice

We deliver to most municipalities in Colombia through Coordinadora or TCC. Delivery times vary according to your location, weather conditions and road conditions.

Keep in mind that Saturdays, Sundays or holidays are not counted as business days.

If your order qualifies for free shipping and you change the delivery address, you will be charged for the new shipment (these will be calculated depending on the department and city you choose for the new delivery).

Shipping costs

Free shipping to all destinations on full-price clothing.

If your purchase includes at least one full-price product, shipping will be free (does not apply to Things or SALE products).

If it is SALE or Things clothing, the shipping cost depends on your location and starts at $9,000.

Order tracking

You can track your order as follows:

  • Log into your account, then access 'My orders' by clicking on your name located in the upper right corner of the website; once there you can select the order you want to see its status and the details of the purchase.

  • To the email you registered at the time of purchase we send all the information of your order, in this you will find the tracking number that starts with 60 or 13 and you can track it by entering the website of the assigned carrier in 'Track guide'

Secure shipments

Important:

If during the delivery process you see that your package arrives damaged or the bag is open, please DO NOT receive it and write to us on our WhatsApp +57 319 259 2865 to validate your case and help you with a solution.

We are from Monday to Saturday from 9am to 5pm and Sundays and holidays RECHARGING ENERGIES.

Do not open or respond to messages or links that are not sent directly from UNIK WHATSAPP or our communication channels.

Updated July 3, 2024 at 11:00 am