Exchanges & Guarantees
CHANGES, RETURNS AND WARRANTIES
If you are in Bogota we suggest you perform the process directly in physical stores:
-Bogota: Cl. 3 Sur #12 09,4 FLOOR POLICARPA
Conditions:
-You have 8 days to request changes.
-You have 30 days to request warranties.
-The original product must be returned in the same condition it was received: new, in perfect condition, with all its tags and cannot have been used.
-In case of warranty, the garment must be returned clean.
-The shipping cost of the return shipment must always be assumed by the buyer.
-The shipping cost in case the warranty is approved, is assumed by UNIK.
-Once the return instructions are received, according to the case, you have a maximum of 2 business days to send the garment back. In case you choose pickup, it will depend on whether you are in a major city (1-2 business days), rest of the country (2-4 business days).
-Remember that the shade and color of each garment can vary due to external factors such as the environment, artificial light or the screen from which it is viewed, that we have garments with special washing processes and that the blue tone of denim garments may therefore vary.
-Garments that are samples or seconds DO NOT apply for changes, returns or warranties, as they are final sale.
NOTE: We DO NOT accept changes, returns, or warranties in the following cases:
*Socks, bodysuits, lower garments of swimming dresses or other intimate garments for changes or returns.
*If the garment shows any sign of misuse, bad odor, sweating, makeup or deodorant stains.
*If the garments have been damaged by misuse or negligence (exposure to chemicals, heat, sharp objects).
*If there has been improper washing or different washing than what the garment requires and is specified on both the product label and the detail on the website. For example: mixing a colored garment with a white one or soaking a garment that has undergone a dyeing process.
Keep in mind: The useful life of each garment depends on the care you give it. Products damaged by normal wear or that have exceeded the reasonable useful life of a product will not be replaced.
NOTE:
-If you are going to make the request online, to speed up the process it is essential that you do it only through this medium, not online and in the physical store.
Online changes and returns:
*Are sent to our warehouse in BOGOTA:
1. For the return of the package you can choose pickup or shipment with Coordinadora. We will generate and send via email the transport guide from Coordinadora, which will include the consecutive number that gives traceability to the return, and which must be pasted on the package again sealed, just as you received it.
*For both pickup and shipment at Coordinadora branch a QR will arrive at the email that can be ignored, as the important thing in these two cases is waiting to receive the transport guide from Coordinadora, which will also arrive at the email and already contains the information for package identification upon receipt at warehouse.
-In case of pickup the garment must be delivered to the carrier upon its arrival, as they do not wait.
-In major cities pickup is scheduled in 1-2 business days, for the rest of the country in 2-4 business days.
-In case pickup is not achieved on the first opportunity, you can go to any Coordinadora point to dispatch the package with the same guide you received at your email and that is already paid by you on our platform.
-In case you select shipment with Coordinadora, you can go to any branch of this carrier to dispatch the return package with the received guide, which is already paid by you on our platform.
*Only in case of not having a Coordinadora nearby, you must select the return by "Another carrier". In this case:
-Within 2 business days, we will generate an identification QR for our warehouse that will be sent to your email and that you must print and paste on the outside of the package you are returning. This QR must remain visible and cannot be covered by the guide generated by the carrier. This step is MANDATORY for the warehouse to receive the return.
2. When we receive your garment at our warehouse and verify that it is new and in perfect condition, we will send you the garment you requested in change, in case it applies, or we will proceed with the generation of the balance in your favor or the refund to your bank account according to your request.
2. When we receive your garment at our warehouse and verify that it is new and in perfect condition, we will send you the garment you requested in change, in case it applies, or we will proceed with the generation of the balance in your favor or the refund to your bank account according to your request.
Online warranties:
*Are sent to our main office in BOGOTA:
-Upon receipt of the warranty request on our online platform, we generate a pre-approval of the case with the photos you send us of the garment, but only upon receipt of the garment in person will the approval of the warranty be determined.
-For UNIK warranties we assume the shipping costs.
1. For the return of the package you can choose pickup or shipment with Coordinadora. We will generate and send via email the transport guide from Coordinadora, which you must paste on the package again sealed, just as you received it.
-In case of pickup the garment must be delivered to the carrier upon its arrival, as they do not wait.
-In major cities pickup is scheduled in 1-2 business days, for the rest of the country in 2-4 business days.
-In case we do not achieve the pickup of your garment on the first opportunity, you can go to any Coordinadora point to dispatch the return package with the same guide you received at your email and that is already paid.
-In case you select shipment with Coordinadora, you can go to any branch of this carrier to dispatch the return package with the received guide, which is already paid.
